December 9, 2015
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Jichul Jang received a Best Paper Award at the eighth International ConferenceonService Management recently in Washington D.C.
He is an assistant professor in the department of 1xbet best casino website , College of Human Ecology.
Jang presented "A multi-level investigation of relationships among servant leadership and customer service: A moderated mediated model of employee engagement and self-efficacy."
His 1xbet best casino website looked at how a restaurant manager's leadership behaviors can enhance employee engagement, customer satisfaction and customer loyalty.
Because it is an emerging form of leadership, servant leadership has received considerable 1xbet best casino website attention; however, few studies have focused on servant leadership in the hospitality industry, he said. "It is important to understand the underlying mechanisms by which servant leadership influences customer outcomes," he added.